Questions, answered
Everything we get asked about process, pricing, security and support — in one place.
Getting Started
How is a project priced?
Most projects are quoted as a fixed price after a short discovery call, based on scope. Ongoing work (support, retained development) is available on a monthly plan.
How long does a typical build take?
A marketing website typically takes 2–4 weeks. Custom software or mobile apps range from 6–16 weeks depending on scope. You'll get a concrete timeline in your proposal.
Who owns the code and IP?
You do. Once a project is paid in full, all source code and design assets are handed over — no lock-in.
Can I use the website builder myself without a developer?
Yes. The Botomout website builder is designed for non-technical users, with the option to bring in our team any time you need custom functionality.
Do you work with early-stage startups, not just established businesses?
Yes. Whatever stage you're at, we'll tell you honestly what's actually needed for a first version rather than over-building for a scale you're not at yet.
Pricing & Plans
Is the estimator price final?
No — it's a directional range to help you plan. Every project gets a fixed, written quote after a short discovery call once we understand the full scope.
Do the monthly plans cover custom project work?
The Starter and Growth plans are built around support, monitoring and ongoing feature work. Brand-new builds (a new site, app or platform) are typically scoped and quoted as a separate fixed-price project.
Can I switch or cancel a plan?
Yes. Monthly plans can be upgraded, downgraded or cancelled at the end of any billing cycle — no long-term lock-in.
What payment methods do you accept?
Card and bank transfer for most engagements; enterprise contracts can be arranged with custom invoicing terms.
Security & Privacy
How do you handle my data?
Client portal data is protected with row-level security, meaning your account can only ever read or write its own records — not other clients'. See our Privacy Policy for the full details.
Can I turn on two-factor authentication?
Yes. The client portal supports authenticator-app-based two-factor authentication (TOTP) — enable it any time from the Security section of your portal.
Can I export or delete my account data?
Yes, any time, from the Privacy & Data section of your portal — download everything we have on you as a file, or permanently delete your account and data.
How do I know if something's down?
Our status page runs live checks on the website, portal and backend, plus a real incident history — not a simulated uptime badge.
Support & Maintenance
Do you offer support after launch?
Yes — flexible support and maintenance plans, including 24/7 monitoring, are available for every project we ship. See pricing for current plans.
How do I submit a support request?
Signed-in clients can open and track tickets directly from the client portal. Not a client yet? Use the contact form instead.
Do I need a maintenance plan for a simple site?
Not necessarily — it depends on what's at stake if it broke. We wrote up the full decision framework in this guide.