Refund & Cancellation Policy

This policy covers both digital store purchases (e-books, software, apps, content — see store.html) and IT service engagements (website builds, custom software, and the rest of our service catalogue). It works alongside our general Terms of Service and License & Digital Product Terms.

Digital store purchases

Digital products are delivered instantly and can be copied once downloaded, so most sales are final. You're eligible for a full refund only if:

• The file is corrupted, missing, or doesn't match its product page description, and
• You contact support@botomout.com within 7 days of purchase, and
• You haven't already downloaded and successfully used the product.

Approved refunds are processed back to your original Razorpay payment method within 5-7 business days. There is no cancellation window for digital purchases once a download link has been issued, since the product has already been delivered.

IT services (website builds, custom software, and other engagements)

Service engagements are quoted per-project with a written proposal before work begins. Unless your proposal states otherwise:

• Before work starts: a full refund of any deposit paid, minus payment-processing fees already incurred.
• After work starts: you're billed for milestones already delivered; only the unbilled remainder of a deposit is refundable.
• Monthly retainers / maintenance plans: cancel any time — you keep access through the end of the billing period already paid for, with no refund for the current period and no charge for the next one.

To cancel a service engagement or request a refund, email support@botomout.com with your invoice or order reference.

How refunds are issued

All refunds are returned to the original payment method via Razorpay. Depending on your bank, it can take a few additional business days to appear on your statement after we process it.

Contact

Questions about a specific order — support@botomout.com or +91 92348 55001.